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Patient Financial Services Rep Westlake Health Center

Banner Health

This is a Full-time position in Greeley, CO posted September 15, 2021.

Primary City/State:
Greeley, Colorado
Department Name:
C/P-Westlake Fam Prac-Clinic
Work Shift:
Job Category:
Revenue Cycle
Primary Location Salary Range:
– $24.35/hr, based on education & experience
In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.

Health care is constantly changing, and at Banner Health, we are at the front of that change.

We are leading health care to make the experience the best it can be.

We want to change the lives of those in our care
– and the people who choose to take on this challenge.

If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Banner Health Clinic Westlake is a well-established and busy Family Practice that also offers Obstetrics.

We have four providers that serve patients in Northern Colorado.

The entire team is focused on working collaboratively to provide quality care and an exceptional experience for every patient, every time.

Our processes are based on the patient centered medical home model.

This model ensures our patient’s treatment is coordinated through their primary care provider, to receive the necessary care when and where they need it, and in a manner they can understand.

Our focus is working together with each person using their strengths to enhance our teamwork environment.

In this role, you will be a significant part of providing the best care for our patients.

You will be joining a culture that is family oriented which makes for a very welcoming and comfortable environment.

You will have the ability to work in a clinic that strives to stay innovative with the newest medical technology and procedures available.

At Banner Medical Group, you’ll have the opportunity to perform a critical role in the community where you practice.

Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates.

We do this in a variety of settings
– from smaller group practices like our Banner Health Clinics in Loveland, Colo.

and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards.

This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts.

This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.


Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.


Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately.

Assists in obtaining or validating pre-certification, referrals, and authorizations

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement.

Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.


Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner.

Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.


Schedules office visits and procedures within the medical practice(s) and external practices as necessary.

Maximizes reimbursement by scheduling patients in accordance with payor plan provisions.

Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.


Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations.

Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.


Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.


Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.


Works independently under regular supervision and follows structured work routines.

Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.

This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.

Primary external customers include patients and their families, physician office staff and third party payors.

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.


Work experience with the Company’s systems and processes is preferred.

Previous cash collections experience is preferred.

Additional related education and/or experience preferred