Credit Bureau of Carbon County: Client Services Representative

General PurposeAct as representative of the business in all interactions.

Assist with inquiries, complaints, account disputes, and other queries.Main Job Tasks and Responsibilities* Client Interaction, including but not limited to, response to inquiries, complaints, client verifications, management of clients’ accounts via phone, email, fax, or in person (30%)* Data Entry, including but not limited to, inputting new client accounts, recording client interactions, maintaining client databases (30%)* Employee Interaction, including response to employee requests, account disputes, validation of accounts (30%)* Database Analytics, including organized workflows, client activity reports, system and process feedback (5%)* All other duties assigned (5%)Education and Experience* High school diploma or equivalent* Previous experience in Customer Service field* Prior experience in B2Business interaction a plusKey Competencies* Interpersonal skills* Communication skills verbal and written* Listening skills* Problem analysis and problem-solving* Attention to detail and accuracy* Adaptability* Initiative* Stress tolerance* Ability to grasp and comprehend internal systems and tools* Basic computer application skillsRelationships* Reports to Team Lead* Oversight provided by Sr.

VP of Client ServicesSalaryPay scale of $23,930-$28,080 based on experience.Not indicative of all factors in payPI132444004