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CSR – Customer Service Representative

Action Signs and Banners LLC

This is a Full-time position in Fort Collins, CO posted November 25, 2021.

Action Signs and Banners is seeking a Customer Service Representative.

Our company values a high level of customer service, craftsmanship, being a solution provider for our clients and colleagues, and we strive to be collaborative as individuals and as a team.

Job Summary:

This individual will be responsible for helping new and existing Action Signs clients with their signage, and graphic projects needs.

Answering questions, brainstorming with the client, creative direction and estimating projects are what make up a day.

On sold projects , delivering the details to our project managers and designers and collaborating with the team is required.

Assisting the scheduling of projects, providing time lines for clients and paying attention to ones projects will be essential.

This person should have the skills or be able to learn the following duties and be responsible for:
Daily-Talking with customers by phone, in person, email, and virtual meetings about their branding, signage and graphic needs
Daily
– Monitoring existing jobs, including deadlines and installation scheduling
Daily
– Estimating and order entry
Daily
– Follow up on outstanding estimates and proposals.
Weekly
– Following up on completed orders .

“checking in with client”
Monthly
– Head up morning huddle when scheduled (Tuesdays and Thursdays)
Weekly
– Post a cool job to social media platform via Action Signs.

Some other requirements we require include:

Strong social skill set
– We want someone who will work well in a team and be able to communicate effectively with colleagues, customers and clients.

A person with good interpersonal skills is perceived as optimistic, calm, confident and is generally appealing to others.

Craftsmanship
– The sign and graphics business creates one-of-a-kind solutions for our clients’ needs.

An individual would find excitement in how things are made, how its designed, and how its installed.

An individual that values craftsmanship excels in this environment.

Sees the details
– When helping customers find solutions to their needs.

One has to understand lots of details.

They include but are not limited to: Colors, lots of measurements, where is it being viewed from, how high is it, can we get to it, Textures, plastics, metals, how long does it need to last?

Is it permanent or temporary.?

Lots more…

Timeliness
– We have a bi-weekly huddle on Tuesdays and Thursdays and everyone is required to attend at 8:00 am sharp.

One would honor appointments with clients too.

Reliable Transportation
– We are located on a bus route, otherwise a reliable car.

Job Type: Full-time

Pay: $17.00
– $18.00 per hour

Benefits:
Dental insurance
Employee discount
Health insurance
Profit sharing
Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Experience:
Customer Service: 2 years (Required)
Location:
Fort Collins, CO 80524 (Required)
Work Location: One location