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Customer Service Representative


This is a Full-time position in Loveland, CO posted March 31, 2021.

General Purpose

Act as representative of the business in all interactions. Assist with inquiries, complaints, account disputes, and other queries.

Main Job Tasks and Responsibilities

  • Client Interaction, including but not limited to, response to inquiries, complaints, client verifications, management of clients’ accounts via phone, email, fax, or in person (30%)
  • Data Entry, including but not limited to, inputting new client accounts, recording client interactions, maintaining client databases (30%)
  • Employee Interaction, including response to employee requests, account disputes, validation of accounts (30%)
  • Database Analytics, including organized workflows, client activity reports, system and process feedback (5%)
  • All other duties assigned (5%)

Education and Experience

  • High school diploma or equivalent
  • Previous experience in Customer Service field
  • Prior experience in B2Business interaction a plus

Key Competencies

  • Interpersonal skills
  • Communication skills – verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Adaptability
  • Initiative
  • Stress tolerance
  • Ability to grasp and comprehend internal systems and tools
  • Basic computer application skills


  • Reports to Team Lead
  • Oversight provided by Sr. VP of Client Services


Pay scale of $23,930-$28,080 based on experience.

Not indicative of all factors in pay