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Customer Service/ Sales Assistant

Intradeco Apparel

This is a Contract position in Boulder, CO posted May 11, 2022.

Headsweats, a division of Intradeco is looking for a Customer Service/ Sales Assistant.

We are a growing company, seeking a Customer Service/ Sales Assistant with top-notch customer service skills, at our sales office in Boulder, CO. If you are proficient in Microsoft Office/Google Docs and have strong attention to detail, it could be you! It would be quite helpful, but not required, to be knowledgeable about headwear or possibly an athlete who wears or is familiar with our products.

Specific responsibilities would include, but are not limited to the following duties:

  • Enter and Process Orders

  • Answer Phone and E-mail inquiries

  • Monitor Live Chat and answer questions

  • Set up New Customer Accounts

  • Become intimately familiar and knowledgeable of our Product Line

  • Extensive communication with our warehouse and corporate office

  • Returns and Warranty Management

  • Sales Samples and Sponsor Promotion Coordination

  • Special Projects

  • Assist with keeping the storage unit neat & organized

  • Support account managers

  • Some graphic design experience/background helpful, not required

    This is a full-time position with a M-F work schedule of 8:30 am to 5:00 pm to include a 1/2 hour lunch break. The ideal candidate for this position will have strong data-entry skills, be an extremely fast learner, very detail oriented, and be customer service driven as the role will have extensive interaction with new as well as valuable existing customers. Prior experience performing the above duties is highly desired, however, we are willing to train the right individual. College graduates and athletes are encouraged to apply. In case it wasn’t mentioned, we need someone who grasps new information very quickly, as there is a lot to learn in a busy setting: Live chat with customers, picking up calls within two rings, answering customer emails, entering new orders, assisting co-workers asking for your advice/support, interacting with the warehouse on various issues, FedEx shipping, Zoom meetings, running errands, etc. – so, if you have an entrepreneurial spirit and the skills to handle all of this and more, you could be the one we are seeking!

    This position is fully on-site based out of our Boulder, CO office.

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