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Customer Technical Support Representative

Perspecta

This is a Full-time position in Loveland, CO posted March 31, 2021.

Business Group Highlights Trusted Solutions Perspecta’s Trusted Solutions Group (TSG) is a leader in shaping the trusted environment and providing a spectrum of services and solutions such as verifying identity, issuing credentials, establishing and monitoring access, evaluating trustworthiness, identifying and investigating fraud.

Leveraging our nationwide footprint and broad base in the federal, civilian and intelligence sectors, TSG supports the customer’s mission-essential requirements and most sensitive decisions.

Responsibilities Provides Tier I technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization’s products and services.

Uses automated information systems to analyze routine situations.

Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.

Resolves problems or contacts more senior technical support as necessary.

Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.

Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.

Maintains network diagrams and circuit records.

Instructs users in the use of PCs and networks.

Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

This position can be located in Loveland, CO or Slippery Rock, PA.

Qualifications Requires High School DiplolmaCustomer Service experience required Preferred:Basic understanding of computers and networks This is an entry level position Colorado Salary Minimum: $24,918.40Colorado Salary Maximum:$53,268.80The estimate displayed represents the typical salary range for this position, and is just one component of Perspecta’s total compensation package for employees.

Other rewards may include annual bonuses, short
– and long-term incentives, and program-specific awards.

In addition, Perspecta provides a variety of benefits to employees.

About Perspecta What matters to our nation, is what matters to us.

At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds.

Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation’s most complex challenges.

And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is anAA/EEOEmployer
– Minorities/Women/Veterans/Disabled and other protected categories.

As a government contractor, Perspecta abides by the following provision Pay Transparency Nondiscrimination Provision The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c).

– provided by Dice