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Data Center Tech Support – Level 4

eXcell

This is a Contract position in Fort Collins, CO posted June 3, 2021.

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Data Center Physical Touch Support Specialist

These services are in support of the Data Center environments and include light equipment handling, dock-to-rack, and Windows & Linux server support, BAR tape handling duties, and after-hours on-call support. Also included are the standard Service Management functions, including Asset Management, Incident Management, Service Request Management, and Knowledge Management.

Overview:

  • Standard OS and hardware break-fix in an IT data center environment (production and pre-prod)
  • Monitor ticket queue for new tickets and assign as appropriate.
Data Center Maintenance
  • Physical audit of supported systems
  • Proper disposal of hardware and media following client guidelines
  • Management of Incident & Request Tickets Assigned to Queue
  • Validate servers
  • Contact customers for information / request downtime etc.
  • Diagnose problems and order parts as required
  • Repair / replace / configure as required within scope
  • Escalate to other groups as required
  • Complete paperwork
Landings
  • Validate server(s) landing requirements
  • Physically land hardware in the correct location
  • Build to proper configuration according to requirements
  • Request tasks from required groups for additional services
  • Monitor tasks for completion or problems and escalate to appropriate parties to resolve
  • Update Asset Tracking System with server name, location, and owner
Decoms
  • Power off and remove server(s)
  • Dispose of hardware as requested by owner
  • Document appropriately
Back-Up / BAR Support
  • Physically install backup hardware
  • Install operating system on backup server hardware
  • Maintain client required training
Media Management
  • Prepare and ship tapes to offsite storage vendor
  • Receive tapes from the offsite storage vendor
  • Perform post-tape load processes on tape libraries
  • Recall tapes from offsite storage vendor as needed
  • Manage on-site surplus tape inventory
  • Manage the tape lifecycle using backup and library software, and any third-party tools
  • Dispose of damaged or EOL tapes in accordance with Client Information Security policies
  • Monitor and respond to media errors and tape alerts from backup software and tape libraries
Data Center (dock-to-rack) Light Equipment Handling Requirements
  • Installation, removal, and retrofitting server rack shelving
  • Operate manual pallet jacks, manual and motorized server lifts, pallet banding, maneuver and move fully loaded pallets of material, heavy lifting or shifting of loads 40-200 lbs. with assistance
  • Schedule dock-to-DC goods receipt for all relevant data centers
  • Inventory equipment received
  • Move items received from the dock area to the data center assigned equipment staging
  • Manage cabling
  • Manage, breakdown and discard packaging
  • Assist with data center miscellaneous tasks
Required Skills
  • Must be able to perform all duties above
  • Basic knowledge of Linux command line.
  • Ability to run provided and documented commands through sudo
  • Ability to run provided scripts in Linux environment, and work with output.
  • Manage large scale installs of Linux or Windows servers in DC environment using OS provisioning tools such as Altiris or IPPF or PXE
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **™ Supports Equal Employment Opportunity** ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .