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Desktop Support Technician

Creative Financial Staffing

This is a Full-time position in Boulder, CO posted September 15, 2021.

Desktop Support TechnicianWe are offering an exciting, fast-paced work environment with one of our favorite innovative manufacturing clients in the Boulder area. We currently have an opportunity for an energetic Desktop Support Technician. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Desktop Support Technician looking for a company where everyone works together and ‘rolls up their sleeves’ to get the job done apply now.

Why work here?

  • Incredible culture and family environment
  • Tons of growth potential into a supervisor capacity
  • Discount on products
  • Fast growing organization
  • Great benefits – 100% paid medical/dental/vision, retirement 5% match, life insurance, profit sharing, generous vacation/sick time plan

Overview of Desktop Support Technician duties:

  • Desktop set up from start to finish for all new employees
  • Maintain user accounts in Active Directory
  • Fully support and administer O365
  • Maintain inventory and assist with supply ordering
  • Provide technical assistance to users
  • Troubleshoot and support issues related to computer systems, software or hardware issues
  • Regularly monitor the internal help desk system for pending tickets
  • Ask questions to determine nature of problem and help walk customer through problem-solving
  • Follow up with customers to ensure issue has been resolves
  • Document all incidents and occurrences using clear, concise, and detailed notes

Qualifications of the Desktop Support Technician:

  • IT / Help Desk Support: 4+ years experience
  • Microsoft O365 experience
  • Windows knowledge needed
  • Familiar with iPhone and Android support a plus
  • Adobe skill a plus
  • Must have clean DMV
  • Eligible to work in the United States
  • Must be able to pass a background check
  • Visa/sponsorship not offered