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ERP Support Specialist

Diversified Foodservice Supply, LLC.

This is a Full-time position in Boulder, CO posted April 13, 2021.

nnGENERAL OBJECTIVEnn nnThe ERP Support Specialist will work in a support role with Enterprise Resource Planning (ERP) systems users at all levels throughout the organization.

The position will be thoroughly knowledgeable about all aspects of the ERP systems software, 3rd party software associated with the Enterprise Resource Planning (ERP) and related database schema.

To provide maintenance of the Enterprise Resource Planning (ERP) Systems; to act as liaison between the department end-users and the Enterprise Resource Manager; and to perform related work as required.

This position is based in the Boulder Co location but will support users remotely at various sites.nn nn nn nnMAJOR RESPONSIBILITIESnn nn1.

Provides instruction, assistance, and support services to ERP System end-users.nn nn2.

Applies knowledge of ERP system to resolve concerns or questions reported by ERP system end-users.nn nn3.

Acts as a liaison between application end-users and technical support.nn nn4.

Assists in the creation and updating of ERP system policies and procedures, business rules, end user desk aids, and training materials.nn nn5.

Works with technical support to restore, correct and/or recover data, and to develop and design custom reports.nn nn6.

First level of support for system issues.nn nn7.

Creates custom queries.nn nn8.

Provides management with reports as needed.nn nn9.

Tests new system functionality, reports, and queries in test databases.nn nn10.

Reviews system records and provides information to the Enterprise Resource Manager on issues or concerns identified.nn nn11.

Utilizes knowledge of ERP Systems to assist in identifying processes and constructing process flows.nn nn12.

Assists in troubleshooting system problems.nn nn13.

Assists in ensuring that the end users have optimum use of the system.nn nn14.

Provides responsive, high quality service to employees by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.nn nn15.

Regular attendance at work and at scheduled meetings.nn nn16.

Provide backup first level desktop supportnn nn17.

Other duties assignednn nn nn nn ACCOUNTABILITY nn nn nn nn
· Key position in application support organization.nn nn
· No direct reports, however is key source of knowledge and application functional expertise for users.nn nn
· Interacts daily with departmental and cross-functional peers and managers.nn nn
· Contributes to profitability of Company through successful application training services and support for automated business solutions.nn nn
· Team member to liaison with 3rd party application support and user organizations.nn nn nn nn nn nn QUALIFICATIONS Required nn nn nn nn Education: nn nn
· High School diploma or GED equivalentnn nn nn nn nn nn Experience: nn nn
· one (1) year full-time experience working in a support role with an ERP System applicationnn nn
· SX.e and/or TWL experience is optimal nn nn
· Strong knowledge of relational databases, writing select and update queries is preferrednn nn nn nn nn nnKnowledge, Skillsnn nn and Abilities: nn nn nn nn
· Strong Organization skillsnn nn
· Effective oral and written communication skillsnn nn
· Strong interpersonal skillsnn nn
· Proficient with standard industry productivity tools such as Microsoft Word, Excel, and PowerPoint.nn nn
· Microsoft Access and/or COGNOS for report writingnn nn
· Strong analytical and problem solving skillsnn nn
· Strong understanding of business processes, Company goals, and best business practicesnn nn
· Attitude and appearance appropriate for a business office are to be maintainednn nn
· Analyze report data and translate for end-usersnn nn nn nn
· Ability to work independently and as a member of a team.nn nn nn nn
· Strong knowledge of computer applications and terminologynn nn nn nn
· Service orientationnn nn nn nn
· Periodic time involvement beyond normal working hours which may require 24/7 support.nn nn nn nn nn nn nn nn nn nn nn nn nn nn Physical Activities/Requirements Or Equipment: nn nnPosition requires individual to utilize a computer for long periods of timenn nnOccasional lifting of equipment or furniture up to 15 poundsnn nn nn nn nn nnThis job description illustrates the general nature and level of work performed by employees within this job classification.

It is not intended or to be interpreted as a comprehensive inventory of all duties, responsibilities and skills required of personnel so classified.nn nn nn nnDFS is an Equal Opportunity Employernn