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Licensed P&C Customer Service Rep

AAA The Auto Club Group

This is a Contract position in Loveland, CO posted September 12, 2021.

Seeking Licensed P&C Customer Service Representative Job Description: Member Representative II – The Auto Club Group Position Description: I.

Primary Duties and Responsibilities (details of the basic job functions): Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products.

Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures.

Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.

Responds to customer inquiries and refers to agent when appropriate.

Provides a high level of administrative support to Travel and Insurance Agents during peak periods.

Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel.

Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines.

Participates in a team environment to promote customer satisfaction and consistent service following the customer service model.

Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary.

Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.


Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire Have appropriate State Property & Casualty license may be required to attain and maintain state membership licenses as appropriate by department Experience:
· working in a customer focused environment
· providing customer focused service and timely solutions to problems
· Word software application
· taking personal responsibility in seeking solutions to problems
· multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Knowledge and Skills: Knowledge of:
· basic mathematical calculations to accurately perform monetary transactions
· communicate effectively (verbal and written) with others in a work environment
· work effectively in a team environment
· exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
· work under pressure in a high volume, fast paced customer service environment
· work irregular hours including holidays and weekends (may include community events) Ability to learn the following:
· promoting the sales of insurance, travel, club and membership products and services
· office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS.

Balancing and daily remittance procedures.

· technology related to travel (e.g.

Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e.

POS, IMS, IPM) and membership systems
· Excel software application conduct outbound promotional calls for insurance and/or travel What it’s like to work for us: We serve our members by making their satisfaction our highest priority.

We do what’s right by sustaining an open, honest and ethical work environment.

We lead in everything we do by offering best-in-class products, benefits and services.

And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are: The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them.

We currently conduct business in 11 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:
· Long-term, sustainable, profitable growth
· AAA Membership growth and renewal
· Operational excellence
· Become the “flagship club” of the AAA Federation Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job.

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.