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Technical Support Specialist – ColdAtom Tech

ColdQuanta

This is a Contract position in Boulder, CO posted July 19, 2021.

The quantum market is heating up, and ColdQuanta is uniquely positioned to service the world’s largest and most innovative organizations with equipment and services to help them prepare for the quantum enabled world. ColdQuanta’s Quantum Atomic Technology Division’s unique product offerings cover the space from systems and components for researchers in the atomic and trapped ion space to a quantum matter emulator for the emulation of quantum devices independent of underlying technology.

As a Technical Support Specialist you make the lives of our customers better and allow them to move faster and further by providing clear answers to their problems and solutions to their problems. The products are highly technical and the users very intelligent, so you will be a part of expanding the realm of what’s possible by removing roadblocks from the path of our customers. The team is tight-knit and you will work closely with product managers, sales specialists, scientist, engineers, and operations wizards to put understand customers’ issue and deliver solutions that wow.

Responsibilities

  • Engage with users to understand their questions and concerns.
  • Discover solutions, and share them with the user and the ColdQuanta team.
  • Bring product improvement ideas to the product managers.
  • Deliver WOW! to customers with quick, helpful responses.
  • Enable customer success by developing a relationship between the customer and the technical team at ColdQuanta.
  • Work with product managers and sales to discover how the customer’s questions can be turned into solutions for more customers.

Requirements

  • You have a passion for growth.
  • You are a goal-oriented self-starter that ushers multiple projects to completion.
  • You feel a sense of accomplishment when you help other people solve their problems and achieve their goals.
  • You value good documentation and sharing lessons you have learned.
  • You are curious and experienced in troubleshooting of hardware and software systems.
  • You have a backround and interest in physics, engineering, or chemistry.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave
  • Stock Option Plan
  • Student Loan Repayment Program