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Boulder Community Health: Epic Ambulatory Systems Analyst Iii

Boulder Community Health

This is a Full-time position in Boulder, CO posted September 12, 2021.

Full Time, Days.Pay range for a level III is between $39.74-$59.60/hr depending on years of relevant and like experience.Boulder Community Health is a Certified Level II Trauma Center.

We are honored to hold the awards of 2019 Best Medical Facility from Boulder Weekly, 2019 Best Medical Center from Yellow Scene’s, and Best Local Employer from Daily Camera.

Come be part of an independent, community-focused health system; feel good knowing that your work will make a difference in people’s lives and positively contribute to the community.POSITION SUMMARYThe Systems Analyst – Epic Ambulatory is responsible for the analysis, design, implementation, education and support of the assigned Epic application software.

The Systems Analyst – Epic will understand the functions and processes of customer departments and then analyze, design, implement, educate and assist the customers in the use of the software systems at Boulder Community Health (BCH).

This work will be done while maintaining and/or improving patient safety, quality, workflow, and cost containment.

In addition, the Systems Analyst – Epic will support hospital initiatives, compliance, data for regulatory bodies and the viability of BCH.Systems Analyst Epic acts as an application coordinator who is the primary support contact for the assigned Epic application.

The Systems Analyst – Epic coordinates all risks, action items, issues, and decisions that arise during all projects/optimizations for the Systems Analyst’s application areas and must be very knowledgeable about the organization’s policies, procedures and business operations.

Systems supported include our Epic EHR (Electronic Health Record) System for the hospital and ambulatory environments.

The Systems Analyst – Epic also works with individual departments to support other vendor applications that are specific to the department.This position is to specifically support the Ambulatory module within Epic.

Secondarily, we are looking for someone with knowledge of the ORCA (Optime, Radiant, Cupid, Anesthesia) applications to offer assistance and input when needed.

It is required that you have experience and are certified in Ambulatory, the other applications are preferred but not required.

Previous clinical experience is a bonus.We are looking for someone who works well in a dynamic, nimble, fast-paced environment.

Is knowledgeable about the application functions and is an excellent troubleshooter/problem solver.

Coordinating and communicating effectively with a large group of stakeholders is expected.JOB QUALIFICATIONSEducation or Formal Training:Level 1Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.Level 2Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.Level 3Bachelor’s degree preferred in Healthcare, Business, Information Technology or related field.Special Qualifications (licensure, registration, etc.)Level 1Certification preferred: PMP (Project Management Professional), CPHIMS (Certified Professional in Healthcare Information Management), Epic Certification, or other related certification approved by the IT Director.Epic certification within six months of hire dateLevel 2Certification preferred: PMP (Project Management Professional), CPHIMS (Certified Professional in Healthcare Information Management), Epic Certification, or other related certification approved by the IT Director.Epic certification within six months of hire date.Level 3Certification required: Such as PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management) or Epic Certification, or other related certification approved by the IT Director.

Experience:Level 1Up to two years of relevant healthcare IT (Information Technology) experience preferred.Up to two years healthcare experience preferred.Up to two years of Epic experience preferred.Level 2Two to five years of relevant healthcare IT experience or high level of expertise with the integration of clinical care and electronic tools is preferred preferred.Up to two years healthcare experience preferred.More than two years of Epic experience preferred.Experience with clinical assessment, planning, protocol development, standards, policies and procedures is preferred.Previous teaching/training and project management experience is preferred.Level 3More than five years of relevant healthcare IT experience preferred.Up to two years healthcare experience preferred.More than five years of Epic experience preferred.Has developed high efficiency and expertise with integration of electronic tools with clinical care.Has expertise in clinical assessment, planning, protocol development, standards, policies and procedures, quality control, inter-departmental issue resolution, and communication.

.Worked independently with a minimum of three years in implementing information systems is preferred.Previous teaching/training and project management is required.Knowledge, Skill and AbilityFor Levels 1, 2 and 3Adaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needsCritical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible and present potential solutionsDependability/Meets Deadlines: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely mannerInitiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help othersInterpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject-matter expertsLearning: The ability and willingness to learn new software and systemsListening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracyProblem-solving: Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrenceRelationship building: The ability to gain trust and establish effective relationships with Epic counterpartsResilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressuresConnected to the Mission: The ability to connect work with what matters to the community.

Keeping the mission at the forefront for patient safety.

Never losing sight of the importance of the collective work when making decisions.Focus on Service: The ability to provide the best service to the customers, going above and beyond to assure the customers are satisfied, and being accountable for excellenceWorks Collaboratively: Works cooperatively in a cohesive unit or group to produce more or greater results than any member could individually.

Works constructively with others.

Able to navigate difficult interpersonal situations to work as a team toward the same goal.WORKING ENVIRONMENT/PHYSICAL ACTIVITIESA tolerance for working in a fast-paced work environment.This position requires quick thinking and problem-solving skills.A demonstrated ability to multi-task; manage several issues at a time.Physical requirements include the ability to lift and manipulate twenty (20) pounds on foot for several minutes.

Manual dexterity and hand/eye coordination to work with small computer parts.Sensory requirements include visual acuity capable of reading monitors, reports, and hardware displays and audio acuity capable of telephone use and detecting audio alarm systems.Work with an open mind as a team member with other departments to come up with the best possible solutions for BCH to departmental and system-wide problems.May have to travel to other facilities or campuses.May have to travel out of state for education opportunities two to three times per year.May be necessary to work, 12-hour day/night shifts, for two to three continuous weeks, two to four times per year.On-call is required per the on-call rotation scheduleESSENTIAL DUTIES AND RESPONSIBILITIESAnalyzes System/User NeedsActs as the primary support contact for the application’s end-usersIdentify issues that arise in their application area as well as issues that impact other application teams, and working to resolve themGuides workflow design, building and testing the system, and analyzing other technical issues associated with EHR softwareIdentifies and implements requested changes to the systemServes as a liaison between end users’ workflow needs and implementation staffMaintains regular communication, including participating or leading project team meetingsWorks with EHR representatives, BCH’s business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timelineDevelops an understanding of operational needs to set the direction for the organization’s workflows by attending site visits, validation sessions, and other integrated sessionsParticipating in training and working with end usersTroubleshoots problems and questionsReviews the status of projects and issues on an ongoing basis with leadershipCommunicates with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.Continually reviews system operations to identify weaknesses, operational or workflow problems, and other areas that need improvement.Assists in evaluating systems, preparing an analysis of alternatives, and implementing enhancements to existing system.Documents description of problems/issues of departments,Writes user documentation.Develops & Implements Project PlansCreates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.Assists customer departments with the implementation of clinical information systems.Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.Prepares and submits project documentation (i.E., risk management plan, communication plan, project status reports, etc.) to the assigned project manager and/or the Chief Information Officer.Supports End UsersResponds to user’s requests and/or work orders in a timely and professional manner by diagnosing problems, offering solutions and notifying the appropriate vendor if necessary.Provides technical and clinical system knowledge necessary to interface the hospital environment with that of the information system.Makes use of Information Systems problem/request tracking software.

Keeps current documentation on all assigned tasks.Maintains system dictionaries and performs user management functions (i.E., adds, changes, deletes users, putting new users into appropriate user groups, granting database privileges, changing user profiles, inactivating users, and maintaining appropriate documentation for all user management functions.Assists with the development of documentation and policies/procedures regarding information systems.

Assures all appropriate departments are involved in the development of policies which cross department lines.Plans systematic method to disseminate pertinent and ongoing information to customer departments.Ensures that all new documentation tools/forms are approved through the necessary committees.Assists with the development, implementation, and enforcement of the information system security, disaster recovery, and continuity of operation plans for Boulder Community Hospital information systems.Prepares flow charts and/or diagrams to demonstrate process flow or system operation.Provides education on the use of information systemsMay develop training schedule, training lesson plans, and written user documentation.May train users, provides support and assists where necessary to effect proper use of systems.About Boulder Community Health and Boulder, ColoradoUncompromising medical excellence delivered with respect and compassion.

Since 1922, Boulder Community Health has built a strong reputation on these values.

As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care.Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice.Surround yourself by natural beauty and an active, life-embracing community.

Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!EOE/Affirmative Action/Drug-free workplaceLocation: Boulder Community Health
· Clinical Applications ServicesSchedule: Full-time, Days 8 hour shifts, M-F 8a-5p