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InnovAge: Clinic Medical Assistant


This is a Contract position in Loveland, CO posted November 3, 2020.

Job Title: Medical AssistantFLSA Exemption Status: Non-ExemptState/Business Line Specific: CO, VAReports to: Clinic Services ManagerSupervises: N/AJob SummaryThe Medical Assistant provides clinical support care to participants.

The Medical Assistant also performs administrative and other general duties to support overall clinic functions.Essential Functions and Work ResponsibilitiesFunctional Category: Participant CareEstimated Percent of time Spent – 90% Pulls charts for participants, performs any necessary documentation in medical records, and performs computer entries to update participant information.

Assists in prioritizing the scheduling of participants by consulting with medical staff, on a daily basis, to manage the participant flow.

Takes the vital signs of participants and performs collection of specimens including phlebotomy, finger sticks and pulse ox tests as requested by medical staff.

Reports abnormal findings and changes to Registered Nurse.

Ensures that all lab specimens are labeled and ready for courier to pick up in a timely manner.

Prepares participants to be seen in the clinic by assisting them in disrobing and positioning participants in beds, chairs or exam tables.

Ensures that participants are ready to be seen by nurses and physicians in an appropriate state.

Assists physicians and nurses with minor diagnostic procedures and treatments that they have been trained and competency on, may assist in medical procedures as requested by staff within skill and ability.

Assists in the preparation and dispensing of medications, inhalers, eye drops, injections etc., to participants, depending on qualifications and site requirements.

Schedules necessary appointments and lab draws for participants for clinic for internal and external specialist and appointments when requested.

Educates participants and notifies them of lab results as assigned.

Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants.Functional Category: AdministrativeEstimated Percent of time Spent – 10% Maintains exam rooms for necessary supplies, materials and cleanliness.

Ensures that exam rooms are always well stocked.

Maintains inventory of clinic supplies and puts needed supplies on re-order list.

Ensures that necessary supplies are always available.

Performs any necessary filing or clerical duties necessary to complete charting requirements.

Completes weekly audits as assigned.

Confirms that lab results are received and contact the lab company as needed for additional information.

Writes next day’s schedule on the white board and contacts participants/families and/or the facilities to remind them of appointment(s) and to confirm transportation arrangements.

Additional work functions and duties may be assignedTravel RequirementsTravel Travel may be required Overnight travel may include local or out of stateRelocation Must be open to relocation based on business necessityQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsREQUIREDEducation High school diploma or equivalent.

Graduate of an accredited Medical Assistant program displaying the areas of practice and competencies for the occupation of Medical Assistant.Licensure, Certification, Registration or Designation Qualified Medication Administration Person (QMAP) status in good standing.Work Experience and Qualifications A minimum of one year working with the frail or elderly is required.

Knowledge of medical terminology required.

Ability to perform phlebotomy functions.

Skilled in identifying and recommending problem resolution.

Ability to perform EKG’sPREFERREDWork Experience and Qualifications Bi-lingual preferredOther Knowledge Skills and Abilities RequiredComputer Skills Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook.

Must be able to quickly learn specific software and new applications.Mathematical/Financial Skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Able to analyze data and statistics and draw reasonable conclusions and compile accurate reports.Language Skills Ability to read, analyze and interpret regulations and other documents.

Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others.

Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge.

Ability to read and write memos, reports, and correspondence that conform to prescribed style and format.Reasoning Ability Ability to define problems, collects data, establish facts, and draw valid conclusions.Other Skills and Abilities: Able to establish and maintain cooperative and positive working relationships.

Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.

Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment.

Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.InnovAge Service Standards RequirementsSafety Safety Maintains a safe work place.

Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions.

Follows and enforces all safety policies.Accountability Commitment – Commits to his/her job and to the success of the company.

Continuously puts forth the effort to achieve goals and continuous quality improvement.

Degree to which employee goes the extra step to ensure job/task completion.

Takes initiative to offer ideas to improve processes or results.

Cooperativeness – Consistently supports management decisions as demonstrated by his/her actions.

Demonstrates a “can do” attitude by responding positively to instructions.

Follows instructions and works harmoniously with others to complete the job or task.

Attendance – Meets or exceeds punctuality and attendance expectations/requirements.

Faithfully reports to work and conforms to scheduled work hours.

When necessitated, follows call-in procedures and informs others of absences.Caring Customer Service Embraces the organization’s commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts.

Confidentiality – Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate.Integrity Adherence to Company Policy – Follows and enforces guidelines as established by policies.

Conforms to company and job standards and requirements.

Shows respect for others.

Acts in the best interests of the company at all times.

Serves as an example for others.

Conducts business in an ethical fashion.

Reliability – Completes responsibilities with minimal direct supervision.

Follows through with assigned jobs and tasks all the way through completion.

Puts forth the effort to achieve goals and objectives under varying circumstances.

Alignment with Company Goals & Objectives – Supports the organization’s mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co workers, participants, clients, and all other business contacts.Quality Quantity of Work / Productivity – Produces at a high volume.

Always puts forth the effort to maximize productivity.

Meets or exceeds established work deadlines.

Engages in a productive work effort whenever possible.

Meets goals and objectives.

Quality of Work – Produces work that is accurate and reliable.

Accomplishes work quickly and efficiently.

Works in a thorough and organized manner while minimizing down time.

Results are consistently within acceptable quality standards.

Job Knowledge – Demonstrates a thorough understanding of his/her job processes and procedures.

Integrates knowledge to efficiently accomplish job requirements.

Efficiently uses resources (including staff and management) to obtain additional knowledge.

Communication – Exhibits good interpersonal skills.

Develops and fosters professional relationships with co-workers, participants, clients, and vendors.

Keeps others informed as directed by operational demands and need-to-know.

Keeps self-informed of announcement made via established company venuesPhysical Demands /Work EnvironmentPHYSICAL DEMANDSMust possess mobility to work in a standard office setting, or clinical setting, and use standard office equipment, including a computer, and medical equipment; vision/sight (close distance, long distance, depth and peripheral) to assess emergency situations, including medical incidents and to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.

Depending on assignment, standing in work areas and walking between work areas may be required, and travel to visit various cultural, physical, behavioral and environmental settings may be required.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and medical equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds.

Reasonable accommodations will be made for individuals on a case-by-case basis.WORKING CONDITIONSEmployees primarily work in an office environment with moderate noise levels and controlled temperature.

Employees may work outdoors and are occasionally exposed to loud noise levels and cold and/or hot temperatures.

Incumbents may be exposed to blood and body fluids in the performance of their assigned duties.

Employees may interact with members of the public or with staff under emotionally stressful conditions while interpreting and enforcing departmental policies and procedures.MATERIALS, TOOLS EQUIPMENT, WORK AIDSMay require use of wheelchair, medical equipment, gait belts, sliding board, bedside commode, shower equipment, and other work aidsSTRESS FACTORSMay require working under stressful conditions.

May experience pressure to meet scheduled deadlines.

There may be distractions such as phone calls, work interruptions, and communication from co-workers.Respond and intervene appropriately to multiple interruptions.

Working conditions may be noisy and crowded and expose employee to fluctuating indoor temperatures, and humidity around showers/bathrooms.