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Accounts Receivable Clerk II

Heska

This is a Full-time position in Loveland, CO posted March 30, 2021.

Heska is dedicated to quality pet care.

Through innovation, invention, and strategic partnerships with worldwide leaders in diagnostics and treatments.

Heska provides the benefits of latest generation technologies to pet healthcare providers.

Heska’s range of complete blood diagnostic solutions include Chemistry, Hematology, Blood Gas & Electrolytes, Immunodiagnostics, Heartworm, and other blood testing.

Treatments and testing include Immunotherapy and complete Allergy solutions.n n JOB SUMMARY Under the direct supervision of the Accounts Receivable Supervisor, the Accounts Receivable Clerk II answers and responds to incoming customer calls and email requests.

The Accounts Receivable Clerk II will regularly assist with making outbound calls to past due accounts as well as invoice processing, filing, monthly-end processing, and sorting monthly statements, and special projects as needed.

This position should possess leadership skills and have experience helping team members with problem solving and process improvement.n Pay range for this position is anticipated to be between $18.50
– $20.00 per hour.n Inbound Customer Service Calls & E-mailn Providing first in class customer service, answers and responds to incoming customer calls regarding various areas including, but not limited to, billing, payments and online account access.

Routes more complex customer questions to appropriate individual or department.

Responds to incoming Accounts Receivable emails including but not limited to account activations, faxing requested invoices or account statements, online password reset requests, and one-time credit card payments.

n Account Collectionsn Contacts past due customers by outbound phone calls, faxes, and/or email notices as needed to collect past dues.

Process final demand notices as needed for severely delinquent accounts.

Manages 3rd party collections software in GP including but not limited to customer profile setups, running communication schedule routines for dunning notices.

Coordinates collection efforts with 3rd party collection agencies.

Manages all corporate reporting and coordinates timely payment with corporate AP departments n Invoice Processingn Processes invoices for products or services generated outside of normal invoice cycle.

This includes printing invoices, verifying any special coding required and distributing invoices according to the customers’ preference.

Processes credit and debit memos necessary to reflect correct account balances and customer transactions.

n Month-End Closen Follows predetermined processes to accurately close our customer account at each month end.

Including but not limited to the following -clear offs, credits, finance charges, minimum use billings, customer reporting and statement preparation.n n Other Office Duties As Assignedn Assists with faxing, filing, scanning, folding and stuffing invoices or statements as needed.

Assists with reviewing credit memos processed by other team members Other duties as assigned.

n n Requirementsn n EDUCATION AND/OR EXPERIENCE n High school diploma or equivalent required; Bachelor’s degree preferred Minimum 3 years of previous AR experience Previous experience with Microsoft Dynamics Great Plains preferred; experience with an ERP required Previous public company experience preferredn n Knowledge, Skills And Abilitiesn Excellent customer service skills and professionalism including patience, ability to listen and ability to provide a positive experience with all interactions.

Ability to understand account balances, credits, invoices and payments Proven ability to self-start and multi-task Consistently displays great attention-to-detail Excellent communication skills, both written and verbal High level of perseverance Ability to work in a team environment Intermediate ability with Microsoft Office Suite and Internet software.

Intermediate Excel experience including ability to set up basic formulas (i.e.

vlookup, creating pivot tables, and analysis) and data entry processing required.

Microsoft Access experience a plus.n n Benefitsn Health Care Plans (Medical, Dental & Vision) Retirement Plan 401(k) Stock Purchase Plan Life Insurance (Company Paid, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Holidays) Short Term & Long Term Disability (Company Paid) Wellness Resources