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IP NCC Technician II

Insight Global

This is a Full-time position in Boulder, CO posted March 31, 2021.

The IP NCC Technician is primarily responsible for the surveillance and repair of a large multinational Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper being the most widely deployed technology. Applicants must have at least 3 years of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, and Spanning Tree. The IP NCC technician must also have demonstrated customer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues. Minimum RequirementsAssociate’s degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.3+ years of experience in the troubleshooting and repair of Ethernet & IP networksExcellent communication skills, both verbal and writtenGreat customer service skillsEffective problem solving and interpersonal skillsBasic knowledge of Microsoft Word, Excel, and VisioExperience with trouble ticketing and circuit inventory softwareKnowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:Ethernet SwitchingIP RoutingBGPMPLSSpanning TreeDense Wave Division Multiplexing (DWDM) Desired SkillsSalesforceGoogle Product Suite(Gmail, Chrome, Google Sheets, etc.)SolarwindsNetcoolSecure CRTPuttyDNSCienaAccedianLinux