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Tier 1 Technician

Kforce Technology

This is a Full-time position in Boulder, CO posted June 9, 2021.

RESPONSIBILITIES:

Kforce has a client in Boulder, CO that is searching for a Tier 1 Technician. Responsibilities:

  • Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others
  • Effectively communicate with customers, other communications providers and employees & organizations to quickly isolate and resolve network and customer issues
  • Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities
  • Interact with customers to provide a high level of customer satisfaction
  • Work nights and/or weekends as scheduled
  • Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary
  • Perform special projects and other duties as assigned

Job Requirements:

REQUIREMENTS:

  • Associate’s degree or equivalent from two-year college or technical school and three to five years related experience and/or training; Or equivalent combination of education and experience
  • 3+ years of experience in the troubleshooting and repair of Ethernet & IP networks
  • Excellent communication skills, both verbal and written
  • Great customer service skills
  • Effective problem solving and interpersonal skills
  • Basic knowledge of Microsoft Word, Excel, and Visio
  • Experience with trouble ticketing and circuit inventory software
  • Knowledge of the following Transmission and TCP/IP standard telecommunication practices
  • Work well as a part of a team as well as be able to perform as an individual with minimal supervision

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.