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911 Dispatcher Trainee

Colorado State University

This is a Contract position in Fort Collins, CO posted May 14, 2022.

Posting Detail Information

Working Title 911 Dispatcher Trainee

Position Location Fort Collins, CO 80523

Classification Title State Serv Prof Train I

Posting Number 202200187P

Position Type State Classified

Open Date 04/27/2022

Close Date 05/16/2022

Salary $3,750 monthly + Full Benefits

Employee Benefits

Colorado State University ( CSU ) and the State of Colorado are committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Visit CSUs Human Resources website for detailed benefit plan information for permanent full-time and part-time classified employees in the following University benefit areas: https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ (%20https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/) and https://hr.colostate.edu/prospective-employees/our-perks/.

Full/Part Time Full-time

State Classified Hourly No

Overtime Eligible

Description of Work Unit

Support an atmosphere of safety and security conducive to the fulfillment of the academic mission of Colorado State University and respond to the needs of the campus community. This unit is the point of contact for system entry and deployment of law enforcement, fire, ambulance, rescue, other University departments and outside agency resources. The unit provides communication, support services and technical skills required to fulfill the mission of the CSU Police Department, and also provides education and referrals to the general public.

Evaluates urgency of incoming phone calls, prioritize phone call in relationship to other pending calls quickly by analyzing, interpreting and adapting written procedures, guidelines, professional standards of practice, laws, regulations and rules from memory. The requirement to make prioritization and deployment decisions immediately, particularly in emergent situations, does not allow reference to written materials for guidance, and decisions must be made based upon intimate personal knowledge of the numerous and varied directions and guidance resources.

Position Summary

This position is an entry-level position to be trained in collecting information from the general public and other agencies through verbal, written, or computer contact; analyze and evaluate the urgency of the request and prioritize the request; disseminate to proper personnel or deploy appropriate law enforcement, fire and ambulance services. This position accesses and researches numerous computer databases to gather information and apprise police officers and other agencies of information to assist in investigations. This position transmits and monitors radio transmissions so as to log officers daily activities, report incidents, and dispatch emergency and non-emergency services to necessary locations. This position gives pre-arrival medical assistance to the CSU community.

This is an entry level position that will go through extensive training and be closely supervised. The workload and knowledge requirements for this position are extensive. This position requires high integrity and ability to be accurate in even the smallest detail. This position also requires the ability to quickly process multiple requests and correctly prioritize, then deploy appropriate responders and monitor the activities of those responding via radio and Computer Aided Dispatch ( CAD ). They must be able to function, enter and retrieve data from numerous computer systems simultaneously. The length of time at this entry-level position will be approximately 10 to 12 months.

Minimum Qualifications

Must have a high school diploma or GED .

CONDITIONS OF EMPLOYMENT :

  • Must be willing and able to report to work without delay or interruption (30 minute response time preferred) to provide essential or emergency services to ensure health, safety, and welfare of the campus community

  • Must be able to type 45 words per minute

  • Must submit to and pass a hearing and eye sight test

  • Must submit to and pass a polygraph and psychological exam

  • Must submit to and pass a criminal history background check that includes a fingerprint check acceptable by Colorado State University and Colorado Crime

  • Information Center ( CCIC ) standards (Must not have felony or serious misdemeanor arrests or convictions)

  • Must be willing and able to work on a rotating shift of days, nights, weekends and holidays to serve the needs of our campus community. NOTE : This position may work any of the following shifts on a department rotating schedule: 7:00 AM 5:00 PM; 5:00 PM 3:00 AM; 9:00 PM 7:00 AM; 11:00 AM 9:00 PM. Shifts will be scheduled on weekdays and at least one weekend shift every week.

  • Must be willing and able to be on-call in the event of an emergency as required for essential personnel at CSU .

The only document that will be utilized to determine if minimum qualifications, outlined in the job announcement, have been met is the Application. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

Substitutions

N/A

Preferred Qualifications

The ideal candidate will possess the following knowledge, skills, abilities and other personal characteristics outlined as critical to this position:

  • Dispatch experience in a police/emergency environment requiring regular use of knowledge in: police procedures, emergency medical protocol, and/or emergency vs. non-emergency situations.

  • Demonstrated work experience and the ability to multi-task in order to perform simultaneous function (i.e. perform data entry while corresponding via radio with Law Enforcement personnel, gather and disseminate information to emergency responders while maintaining awareness of alarm systems both security and panic etc.)

  • Demonstrated ability to prioritize incoming calls for service by using analytical skills, judgment, and problem solving skills.

  • Ability to make quick decisions while remaining calm and maintaining composure in high stress/pressure situations.

  • Energetic performer consistently cited for sunny disposition and upbeat, positive attitude.

  • An adaptable, flexible approach that allows for a wide variety of both independent and team oriented assignments.

    Essential Job Duties

    Job Duty Category Public Safety Response

    Duty/Responsibility

  • In training to respond to public safety issues by receiving emergency and non-emergency phone calls on multi-line phones. Gathering information which then is analyzed and classified by priority, disseminating information. making referrals to appropriate personnel or departments, or determining a level of response of emergency services including police, fire, ambulance, or non-emergency services including but not limited to facilities services or parking services.

  • In training to learn how to document information received, explains police procedure and gives instructions to callers in life threatening situations.

    Percentage Of Time 30

    Job Duty Category Log Maintenance

    Duty/Responsibility

  • In training to learn how to log and document information received regarding emergency and non-emergency calls, in a Computer Aided Dispatching ( CAD ) system. Uses information in the same system to determine recommendations for resource deployment.

  • In training to learn how to register response time, police officer activity and status.

  • In training to access information entered by other employees or to ascertain needs of other Emergency Service Agencies under mutual aid agreements.

  • In training to access, use, and maintain knowledge of CCIC / NCIC systems (Colorado Crime Information Center/National Crime Information Center)

    Percentage Of Time 20

    Job Duty Category Communication

    Duty/Responsibility

  • In training to learn how to exchange information with department personnel, specifically patrol officers, and other agencies via multichannel radio console.

  • In training to learn how to deploy police, fire, and EMS to emergency situations and dispatches appropriate personnel to non-emergent police incidents.

  • In training to learn how to clarify and condense information for dissemination over the radio as needed.

  • In training to learn how to monitor radio traffic from other law enforcement agencies in the area for officer safety issues.

    Percentage Of Time 20

    Job Duty Category Emergency Medical Dispatch

    Duty/Responsibility

  • In training to learn how to use Emergency Medical Dispatch ( EMD ) as a systematic program of handling medical calls. Uses locally approved EMD guidelines to quickly and properly determine the nature and priority of the medical emergency call, dispatch the appropriate response, then give the caller instructions to help treat the patient until the responding EMS unit arrives. A comprehensive EMD program reduces liability by providing thorough and consistent dispatch instructions and can help meet the growing public expectation that when citizens call 911, appropriate medical care will be provided as quickly as possible.

  • All CSUPD Dispatchers are required to be EMD Certified after attending a 4-day training and certification course and must use the EMD program to process every incoming medical call. In training to learn how to process medical calls by asking callers a specific set of scripted questions and provide life-saving emergency instructions prior to paramedics arriving on scene. Dispatchers must participate in ongoing training and receive at least 24 hours of continuing education credits and have current CPR certification in order to be re-certified.

    Percentage Of Time 15

    Job Duty Category Security Camera Supervision

    Duty/Responsibility

  • In training to learn how to check numerous camera systems at many different locations for suspicious activity and to assist responders with investigations and responses to calls for service.

    Percentage Of Time 10

    Job Duty Category Alarm System Management

    Duty/Responsibility

  • In training to learn how to monitor a computerized alarm system that sets environmental building controls and establishes security, fire alarm and panic alarm protections.

  • In training to analyze information and deploys appropriate police, fire or maintenance to that location. Also logs alarms received, makes computer entries and advises appropriate personnel for system problems encountered.

    Percentage Of Time 5

    Application Details

    Special Instructions to Applicants

APPLICATION INSTRUCTIONS AND INFORMATION

  • Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in the Work Experience section on the application. Human Resources must be able to evaluate your experience based on this information.

  • Clearly outline dates of employment and hours worked per week for each employment experience listed in the Work Experience section of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent.

  • The Work Experience is the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met. The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements.

INCOMPLETE APPLICATIONS

  • If an Application is considered Incomplete, the Application will be removed from consideration for the position.

** An Application is incomplete if no current/ previous employment is included in the Work Experience section of the Application.

** An Application is incomplete if see resume (or something similar) is noted, or previous employment does not contain job duties for every position in the Work Experience section of the Application.

** Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelors) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete.

RESUMES

  • When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening.

  • Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials.

**Please see the Required Documents section of the posting.

NOTES

  • Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

  • The selection process for State Classified positions may include an exam(s) and interview(s) which require candidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates own expense.

  • All status updates for this position will be sent via email from human.resources@colostate.edu, OR the Employment Consultant facilitating the search process. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications.

  • Pertinent updates to your Application status can be obtained by logging into your application account at https://jobs.colostate.edu

Equity, Diversity, and Inclusion at Colorado State University

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources Employment Office, at hrservicecenter@mail.colostate.edu or call (970) 491- MyHR(6947).

DEPARTMENT CONTACT INFORMATION

  • Please check the Help link online at https://jobs.colostate.edu/help/ for assistance on your application or for answers to Frequently Asked Questions.

  • All other inquiries should be directed to the Colorado State University Human Resources Office (970) 491- MyHR(6947).

    Conditions of Employment Pre-employment Criminal Background Check (required for new hires), Pre-employment Physical, Pre-employment Drug Testing, Essential Services Designation – Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare., Shift Work – Must be willing to work one of three 10 hour shifts on a rotating basis, days (07001700), Swings (1700-0300) and nights (2100-0700)

    EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the Universitys Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.

Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

Employment and Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Are you willing and able to submit to a comprehensive pre-employment background check, pre-placement physical, and a pre-placement psychological assessment as a condition of hire?
  • Yes

  • No

    • Are you willing and able to report to work without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare of the campus community?
  • Yes

  • No

    • Are you willing and able to work on a rotating shift of days, nights, weekends, and holidays to serve the needs of our campus community? NOTE: This position may work any of the following shifts on a department rotating schedule: 7:00 AM – 5:00 PM, 5:00 PM – 3:00 AM, 9:00 PM – 7:00 AM, 11:00 AM – 9:00 PM. Shifts will be scheduled on weekdays and at least one weekend shift every week.
  • Yes

  • No

    • Have you used marijuana within the past year?
  • Yes

  • No

    • Have you knowingly and unlawfully used or possessed any controlled substances (cocaine, meth, LSD, etc.) within the past seven (7) years?
  • Yes

  • No

    • Have you been convicted of a felony offense?
  • Yes

  • No

    • Are you currently the subject of a permanent protection or restraining order?
  • Yes

  • No

    Applicant Documents

    Required Documents

  • Resume

  • Cover Letter

    Optional Documents

  • Veteran DD214 Form (Member-4) (For State Classified searches ONLY)