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Change Management Product Owner

Aegon NV

This is a Full-time position in Windsor, CO posted September 12, 2021.

This position will be part of the GTS Production Support and specifically the Change Management team which is responsible for defining, implementing, and managing Service transition functions of Change Management.

The team establishes Change enablement standards, works with all business units to define KPI’s, supports the change workflow program to authorize successful change, and supplies reporting to the organization.

The team is globally located and utilizes an agile framework with a Product Owner.

The Product Owner (PO) works closely with other ITSM PO’s, management, and business stakeholders to prioritize work across the Production Support area.

The organization utilizes ServiceNow software branded as ASK for ITSM disciplines.

Responsibilities Provide vision and serve as a champion of customer perspectives to the Agile team in the form of clearly written epics, themes, and user stories each with clear acceptance criteria in collaboration with the team.

Help the team make business trade-offs between near term and long-term product goals.

Provide leadership to make the hard calls on scope and competing priorities while realistically managing stakeholder demands.

Carry out quality and compliance checks on change projects and supply change management updates to the wider GTS business.

Appropriately self-directed; works with minimal guidance.

Research and evaluate best practice and customer-inspired insights that inform the products’ vision and comprehensive strategy planning.

Design test strategies, test plans and complete test execution, including user acceptance testing development and execution and test monitoring.

Establish and prioritize the product roadmap and its backlog in collaboration with the team.

Engage in scaled agile practices and coordinate with other Product Owners (as needed) to promote cross-team alignment around product roadmaps and dependencies.

Lead regular backlog refinement workshops to help estimate relative feature value and update delivery forecasts to aid prioritization, minimize oversubscription of delivery teams and manage stakeholder expectations.

Ensure products align with company global strategy and broader product strategies through regular communication with customers, stakeholders and product management.

Lead product release planning with technical and business stakeholders and set expectation for delivery of new functionalities.

Collaborate proactively in ceremonies with team, build relationships with stakeholders and facilitate difficult conversations with them while decreasing or limiting escalations.

Participate in system demos at the end of the iteration and provide story/feature acceptance per the pre-agreed “Definition of Done” criteria.

Has latitude for many decisions or changes to procedures and processes.

Performs difficult assignments requiring a great deal of originality and problem solving.

Solid knowledge of project management methodologies; able to manage mid-size projects or projects of some complexity.

Advanced in the application of core behaviors; proficient in the application of additional behavioral competencies.

Complies with information security policies.

Exhibits leadership skills.

Mentors and coaches others on processes and procedures.

Qualifications Bachelor’s degree in computer science or related degree or equivalent work experience and minimum of 8-10 years technical enterprise work experience.

Excellent project and time management skills including the ability to juggle multiple priorities simultaneously.

Strong decision making and problem-solving skills.

Well-developed communication skills.

Ability to stay committed to the task even during times of frequent change or information delays.

Solid understanding of the product lifecycle.

Experience with agile methodologies, technical understanding of products, and up-to-date on industry standards and best practices.

Comfortable working with multiple teams, in-house and remote.

Excellent verbal and written communication skills.

Accurate and precise attention to detail.

Able to build strong interpersonal relationships with teammates, leadership, senior management, and internal and external stakeholders.

Experience with JIRA or a similar agile product management toolset.

Proficient computer skills, Microsoft Office Suite; working knowledge of software development.

Preferred Qualifications Experience working with diverse cultures on an international level.

ITIL Foundation 4 Certification Product Owner certification (e.g.

CSPO, SAFe POPM).

Track record of continued and recent education in agile, including training, conferences, user groups and self-study.

Experience as a collaborative leader.

Demonstrable experience in ITSM disciplines, preferred in Change Management discipline.

ServiceNow experience.