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Consumer Affairs Specialist

Redbock

This is a Full-time position in Boulder, CO posted July 19, 2021.

Consumer Affairs Specialist (Through end of April 2022, opportunity for extension // Boulder, CO):

W-2 candidates ONLY!

Description:

Looking for candidates with technical knowledge (electrical, mechanical, software) to support complaint handling for the PB980 Ventilator.

Biomedical Engineering or Engineering candidates preferred.

Need candidate to be available locally to Boulder, CO.

They will work a Hybrid (2 days in office, 3 days virtual) through September 6th.

Likely hybrid after September 6th (e.g.

3 days on site, 2 days remote, however details TBD).

Job Requirements:

Position Description:

• Provides administrative expertise in receipt, processing, monitoring and reporting of product defect complaints, serving as primary contact.

• Addresses and expedites product complaints under the company’s complaint policy and procedures, and ensures compliance with government regulations.

• Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process based upon pattern and related analyses.

• Maintains unified product defect investigation operating procedures.

• Provides technical expertise to optimize complaint processing systems.

• Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company’s complaint handling procedure

Required Knowledge and Experience:

Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.

Requires a Bachelor’s degree and minimum of 2 years of relevant experience, OR advanced degree with 0-1 years of experience.