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Customer Care Specialist


This is a Full-time position in Loveland, CO posted April 9, 2021.

CUSTOMER SERVICE IS NOT A DEPARTMENT, IT”S AN ATTITUDE. THE OPPORTUNITY:Under the direct supervision of the Operations Manager, this position is responsible for answering and directing all incoming phone calls, greeting and assisting walk-in customers, providing clerical support to the Sales Department and working on assigned special projects. We”re looking for a polite, courteous individual to provide professional service to everyone who calls in or visits our facility. Our ideal candidate is someone who wants to love their job and is capable of having fun performing it, while supporting the team in an effective and efficient manner, enabling them to produce high-quality results.Schedule: Monday-Friday, 8a-4:30p A Typical Day (job functions) | Direct Calls + Field Questions + Order Support Promptly receives and directs calls using proper business phone etiquetteGreets customers, answers main line, checks messagesFields and answers questions on order status; directs calls to sales repsMails invoices to select customersManages email inquiriesSends school orders out for approval, determining if formatting is neededOther projects/duties as assignedSkills (qualifications) | Smile with Your Voice + Keyboard Ninja + NIMBLE-Minded Customer service experience preferredExceptional phone etiquette skills required Ability to navigate through multiple programsExcellent computer aptitude; will complete typing assessment Proficient using technology, such as PowerPoint, Excel and WordAbility to multi-task, problem solve and pay attention to detailIndependent decision making skills with reason and good judgmentMust be reliable, responsible, flexible and take direction wellMust be able to handle multiple interruptions and follow throughExcellent communication skills, both written and oral Welcoming of change; nimble and open-mindedPersonable, friendly and dependableZEPHYR HEADWEAR was established in 1993 by former sports retailers who weren”t satisfied with the hats they had to sell in their stores. Zephyr initially focused on improving college hats and quickly became a major hat company by innovating many of the styles and treatments that are common in headwear today. Also commonly known as the “Z Hats”, Zephyr is the authentic college hat with a loyal following of those who only wear the Z. We make hats for over 800 colleges, and channel that same energy and creativity into building custom hats of all types for pro sports teams, clothing brands, and companies everywhere.We believe in the highest quality, most innovative design, and fastest delivery. As a multinational company, we make hats in China, Vietnam, and Bangladesh and sell throughout North America, South America, Asia, Europe, and Australia. #ZHATS Cognitive or Mental Requirements of the Job:Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible organized diplomatic, reliable, enthusiastic, courteous, helpful, patience. Physical Demands:Position Requirements/FrequencyNever0%Occasionally1%-33%Frequently34%-66%Continuously67%-100%Lifts X Stand XWalk XSit XCarries X Pushes X Pulls X Climbs X Balances X Bends X Twists X Crawls X Reaches X Lifting under 10 lbs. X Lifting 10-24 lbs. X Lifting 25-50 lbs. X Lifting over 50 lbs. X Carrying under 10 lbs. X Carrying 10-24 lbs. X Carrying 25-50 lbs. X Carrying over 50 lbs. X Reaching above shoulder height X Reaching at shoulder height X Reaching below shoulder height Xby Jobble