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Express Service Advisor Mike Shaw Greeley Subaru

Asbury Automotive Group

This is a Full-time position in Greeley, CO posted September 9, 2021.

Overview Mike Shaw Greeley Subaru is currently seeking an Express Service Advisor to add to our Growing Team!The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.Apply now! Benefits Pay and Recognition:Weekly payPaid holidays & paid time off Paid trainingStock equity grant awards (select management and front-line team member’s eligible!)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 8 weeks paid pregnancy leave (disability leave)Health savings Flex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury UniversityProfessional growth and development opportunitiesAdditional advantages:Student loan relief resources Employee assistance programEmployee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiativesAggressive Employee referral program with bonus opportunities Responsibilities and Qualifications Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer’s warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury’s specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skills Previous automotive Service Advisor experience heavily preferredMust be a minimum of eighteen years of ageMust have a valid driver’s licenseMust be able to pass pre-employment screening (background & drug test)Asbury requires that all new hires show proof of completed vaccination