Front Desk Associate

Hotel:
Loveland Embassy Suites

Job Description

Profile:

Telecommute: No

Bonus Eligible: No

Direct Reports: No

Reports To: Front Office Manager

Equipment: Uniform

Primary Purpose:

The primary purpose of the Front Desk Associate is to ensure that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

Work Performed:

The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:

– Check-in and check-out guests;

– Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner ;

– Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;

– Handle cash and credit card transactions and process guest accounts ;

– As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant;

– Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, and lobby;

– Print and distribute Daily Event Sheet, door signs, and reader board signs;

– Fax and make copies for guests, along with other services of the Business Center ;

– Arrange for sending and receiving of packages;

– Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications ; and

– Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

A ble to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, weekends and holidays

Starting Compensation
$12.32

In addition to competitive compensation packages, all Atrium Associates are eligible for commissions for referred and booked hotel business, 401(k) Retirement Savings plan with company match and travel discounts.

Full-Time Associates are also eligible for employer-sponsored health insurance, dental insurance, and vision insurance; life insurance; short-term / long-term disability insurance; tuition reimbursement; paid / unpaid time off and paid sick leave for Colorado residents.

Our associates and leaders are driven every day to make Atrium Hospitality a great place to work and grow. Come grow with us!

For more information click HERE or copy and paste the link below in your browser.

https://atriumhospitality.com/your-career/why-work-for-us/

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos