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Front Desk – Bilingual

Clinica Family Health

This is a Full-time position in Boulder, CO posted July 16, 2021.

Must be bilingual in Spanish and EnglishThis job exists to: The purpose of this position is to have a staff member who is fully cross trained in all aspects of administrative support of the providers resulting in a smooth running pod team.

This job exists to provide the pro-active front office support of the medical team in creating a great customer experience for the patient.Schedule: Monday
– Friday, approximately 8a-5pESSENTIAL DUTIES AND RESPONSIBILITIES:Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs.Skilled at receiving and processing collection of payment and proper cash handling procedureQuality scheduling to include active-schedule management and maintaining the clinic scheduleExcellent customer service, cultural sensitivity, and confidentialityFollow appropriate telephone protocol for patients and employeesInitiate, update and maintain electronic medical recordResponsible for patient-related data collection for process and quality improvementActively enrolls and engages patients with My Clinica ConnectionResponds to patients questions by following and informing of our policies and proceduresIn coordination with the security guard or hospitality clerk, actively monitor lobby area for, security, safety concerns, and cleanlinessDistribution of all clinic deliveriesFirst line of de-escalation when handling volatile, emotional, and behavioral patient issuesReport signs of abuse/neglect of patients or staff members to a clinic manager immediatelyCompletes patient registration in EMR and updates with any changes in patient status.Updates patients of current wait time, when necessarySupport the Clinical team with all administrative, planned care initiativesMaintains visitor check-in processResponsible for all “normal lab” phone calls to patientsAssists patients in filling out registration formsPerforms daily outreach from the care planner alert report and other outreach efforts as directedManages all outgoing correspondents via mail, email, and fax for the clinicConfirms appointments via phone call to patientsParticipation in organization, site workgroups, or committees as requestedBasic understanding of financial enrollment and refers when appropriateReceiving dropped off labs and basic knowledge of specimen handling and storageReads data, corrects errors, and reports inefficienciesOTHER DUTIES AND RESPONSIBILITIES:Maintain a safe work environment by remaining informed of and compliant with the clinic’s safety policies, and in particular by application of safe practices in area of own responsibility.Compliance:Knowledgeable of and compliant with laws and regulations governing area of responsibility.Responsible for reporting any potentially non-compliant conduct.Cooperate fully with our Compliance Officer in upholding our Compliance PlanPerforms other duties and responsibilities as required.Assure that front desk equipment: fax, copier are properly suppliesPOSITION QUALIFICATIONS:A.

Education / ExperienceHigh School diploma or GED preferred.One year in a medical facility preferred.Proficient in Microsoft Outlook, Word, and Excel preferred.B.

Knowledge, skills and abilities:Bilingual in Spanish and EnglishBasic computer, math, written and phone skillsExcellent customer service and organizational skillsSensitivity to low income, ethnic minority community is requiredAble to flourish in a team management systemAbility to work under pressure, multitask, and prioritize efficientlyWhat we offer:Competitive Vacation TimePaid HolidaysMedical BenefitsDental BenefitsVision PlanRetirement PlanFlexible Spending AccountGrowth Opportunities…and more!Compensation: Approximately $13-$17 per hour.

All individual pay rates are calculated based on the candidate’s experience and internal equity.Clinica Family Health is an Equal Opportunity Employer.

We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.