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Gainsight Administrator


This is a Full-time position in Boulder, CO posted July 19, 2021.

Genesis10 is seeking a Gainsight Administrator for a contract position with our client in Boulder, CO.

Work may be remote to start.

Summary: You will join our client’s team to work toward implementing the Gainsight CS and PX platform and integrating it with our Salesforce instance.

To be successful, you’ll need to be comfortable understanding business requirements, translating them to effective solutions, and socializing those solutions among your colleagues and business partners.

Responsibilities: Work cross-functionally with product owners, sales & success, marketing, and revenue operations teams to learn business needs and instrument products.

Ensure the effective performance and functionality of Gainsight.

Design, build, validate and adjust workflows, reports and dashboards that analyze customer data from multiple sources, synthesize findings, and trigger actions for our Sales & Success team to proactively engage with champions.

Ensure ongoing data integrity by continuously identifying and correcting data issues.

Create & maintain change management processes.

Support, maintain, configure, and administer Gainsight, owning the Gainsight architecture and configuration.

Perform technical administration and day-to-day management.

Configure and deploy external integrations with Gainsight PX and CS.

Serve as the front-line support for our internal end-users to field questions, troubleshoot issues and resolve problems.

Configure user access and permissions across Gainsight PX and CS.

Monitor system performance, data integrity, and user activity to make recommendations for continuous improvements.

Support business strategy development for the Growth and Success teams.

Design business rules to import and analyze customer data in Gainsight CS.

Support Journey Orchestrator.

Manage the implementation of new solutions, including requirements gathering, design, testing, training, successful roll-out, and continuous improvement.

Stretch yourself professionally by jumping into unfamiliar territory whenever necessary.

Qualifications: Gainsight CS and PX Admin Experience Salesforce Admin Experience At least 5 years of experience in a technology company working as an internal consultant to your business partners Experience with design, implementation, customization and reporting of enterprise grade Salesforce installations using multiple record types If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with Genesis10:
• Medical and dental insurance available
– including HSA
• Bi-weekly payroll
• Established consultant re-marketing program with our 50+ local clients!
• 401k plan
• Delivery Director for employee success and support
• Referral program with the opportunity to earn additional income About Genesis10: Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions.

If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.

Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.

We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement
– project after project.

To learn more about Genesis10 and to view all our available career opportunities, please visit us at “Genesis10 is an Equal Opportunity Employer, M/F/D/V”