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GREAT entry level experience

AppleOne

This is a Contract position in Greeley, CO posted March 29, 2021.

Be apart of an Award Winning Team. Position Summary: Responsible for outbound and inbound calls in pooled account environment for the purposes of recovering amounts due to our customers. Recovery specialists are expected to give peace of mind to clients and consumers by providing reliable and effective recovery solutions with compassion. Position Responsibilities: • Receive inbound calls and make outbound calls through designated dialer campaigns/pools. • Refer all incoming calls on Late Stage accounts to the proper team’s phone extension • Abide by the 8 step collection outline • Thoroughly update file information when taking to contacts • Negotiate urgency/voluntary payments utilizing the proscribed payment matrix • Actively listen to problems offered by consumers and offer reasonable solutions to resolve accounts • Providing thorough and accurate information regarding the account, credit reporting, and intent for fast resolution • Follow FDCPA, ACA, FTC and State compliance guidelines • Escalate calls as required •Disposition accounts appropriately once the file has been worked •Follow and adhere to the collection floor clicker schedule •Be logged in teh dialer and ready for calls at your shift start time •Respect your fellow coworkers, management, clients and consumers •Adhere to the ACA Code of Ethics •other duties and responsibilities as may be assigned periodically by management. Essential Skills and Abilities: • Ability to work independently • Maintain a professional appearance and positive attitude and image • Strong interpersonal and communication skills • Strong computer and phone etiquette skills • Strong analytical, organizational, time management and multi-tasking skills • Ability to work in a fast paced environment and maintain workflow standards Requited Education and Experience: Minimum of High School Diploma or GED is preferred Minimum of one year working experience in a professional office environment. AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.