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Help Desk Analyst I

Robert Half

This is a Full-time position in Loveland, CO posted July 16, 2021.

Ref ID: 00610-0011861452

Classification: Help Desk Analyst II

Compensation: $55.41 to $64.16 hourly

There is an opportunity to join the team at Robert Half Technology, as a Help Desk Analyst! We’re seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job’s main duty is to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job’s main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. How these processes work together to provide superior support and high availability of our business is also important. There is a chance that you could cover alternative shifts when needed. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A Construction/Contractor company is looking for a candidate to fill a temporary role for a short-term duration. This Help Desk Analyst II opportunity will be located in the Loveland, Colorado area and will be a short-term temporary position.

How you will make an impact

– You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Provide guidance to Tier 1 support and team members

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

Job Requirements:
– Must be able to work independently with minimal supervision

– This position is best filled with someone who has a combination of superior customer service skills and technical aptitude

– Shared Memory experience preferred

– Proven knowledge of Network Configuration

– Configuration management experience

– Strong familiarity with Comptia A+

– Linux experience

– Windows PowerShell experience required

– 1+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

– Ability to multitask and communicate effectively with individuals of all backgrounds

– This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

– Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

– One or more programming or scripting language skills required

– This job will often be easier if you have ITIL certification

– Strong problem solving and analytical skills

– Excellent verbal, written, and social communication skills

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).