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Member Service Specialist

BREWERS ASSOCIATION

This is a Full-time position in Boulder, CO posted October 8, 2021.

Department

Member Services

Position Reports To

Operations Manager

General Purpose

As the front line of communication, this full-time, entry-level position’s primary responsibility is to provide high-quality service to Brewers Association members and customers. This position is also responsible for processing all memberships and orders with a high degree of accuracy and efficiency. This position also provides support to the Warehouse Manager as needed.

Essential Duties

– Provide excellent customer service both internally and externally.

– Serve as a part of the frontline response team to all outside phone and email inquiries.

– Troubleshoot any user account and log-in issues on the Brewers Association and Homebrewers Association websites.

– Cooperate with Member Services team to process all AHA and BA memberships.

– Assist Brewers Association members with and American Homebrewers Association members with new and renewing online membership purchases.

– Manage all duplicate awards processing and inventory.

– Collaborate with Member Services team to ensure accurate execution of membership renewals and member card mailings.

– Provide support for shipping and receiving at association warehouse as needed.

– Record notes for departmental meetings.

– Assist with calling campaigns as assigned.

– Coordinate member packet mailings.

– Manage shipment of replacement copies of membership cards and publications i.e. Zymurgy & The New Brewer magazines.

– Self-educate on all association programs and events.

– Manage auto-attendant messages for main office phone line.

– Support Office Manager with office coverage and serve as first point of contact for office visitors.

– Support Office Manager with main office entrance opening and closing each day as needed.

Skills, Knowledge and Abilities

– Ability to focus on one task for several consecutive hours.

– Outstanding customer service ethic and high expectations for quality.

– Strong self-motivation and ability work independently.

– Outstanding ability to develop positive relationships.

– Excellent written and verbal communication skills.

– Strong data entry skills with emphasis on speed and accuracy.

– Ability to promote events, publications, services and announcements to the media, members, industry representatives and the general public.

– Strong knowledge of Microsoft Office Suite including Word, Excel and PowerPoint.

– Ability to prioritize daily tasks and projects to achieve ongoing goals in multiple areas.

– Strong organization skills and strong attention to detail.

– Strong project management skills.

Travel Required

– Great American Beer Festival in Denver

– Additional travel to Brewers Association events or professional development as assigned.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Equal Opportunity

The Brewers Association is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, or marital/familial status.

PI148490829