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Overnight Front Desk Agent

Beaver Creek Ski Resort

This is a Full-time position in Fort Collins, CO posted June 3, 2021.

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Responsibilities include, but are not limited to:

    – Greeting guests and homeowners in a warm and friendly, prompt and professional manner
    – Register guests collecting appropriate information from the guest and make necessary notations in the reservation system, issue room keys, provide information on hotel services and room location, process payment for stay and close out guest accounts at time of check out.
    – Receive and process payments, explain guest charges accurately and professionally and respond to disputes of guest charges
    – Make room reservations, log guest requests and accurately maintain the status of each reservation
    – Manage incoming telephone and email correspondence in a prompt and courteous manner
    – Assist Guests with luggage and packages in a timely manner.
    – May perform tasks related to and assist other staff with bellmen, housekeeping and maintenance
    – Responsible for cleanliness of Guest reception and surrounding public areas
    – Fulfill concierge duties including dinner, transportation and activity reservations on occasion. Provide useful information to guests about local services and activities
    – Maintain a high level of professional appearance, demeanor and ethics at all times
    – Handle confidential information, including guest records with a high degree of integrity
    – Participate in training classes as assigned by the manager
    – Comply with all resort policies, deliver a consistently high standard of customer service within the department and maintain a high level of professional appearance, demeanor and ethics at all times.


    – High school diploma or equivalent – required
    – Proficient in Microsoft applications – required
    – Ability to communicate with guest, homeowners, and colleagues with diplomacy and tact – required
    – Ability to communicate effectively in English, both written and verbal – required
    – Ability to stand for long periods of time in excess of 2 hours without sitting – required
    – Ability to work in a team and be detail oriented
    – Strong organizational skills – required
    – Ability to work a flexible schedule, which includes weekends and evenings – required
    – Ability to lift and carry 50lbs – preferred
    – At least 1 year Front Desk Experience – preferred
    – Previous guest/customer service experience – preferred

The budgeted range starts at 12.32 – 15.00. Actual pay will be adjusted based on experience.

The perks and benefits include

    – Free ski passes for employees
    – 401(k) retirement plan
    – Accrued Sick Time
    – Discount lift tickets for friends and family
    – Free ski lessons
    – Discounted lodging, food (including $5 meals), gear, and mountain shuttles
    – Discounted bike haul & golf
    – Excellent training & professional development

Seasonal Full Time roles are eligible for the above, plus…

    – Critical Illness and Accident plans
    – Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)
    – Free ski passes for dependents

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 313787