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Partner Success Specialists

Association For Instnl Rsrch

This is a Full-time position in Fort Collins, CO posted November 22, 2021.

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Application deadline is Sunday, November 21 at midnight.


Full prospectus:

Job Duties

Work directly with campus partners to administer onboarding, survey set-up, custom survey portal approvals, mid-point check-in meetings, data wrap-up meetings, and special data requests

Advise clients on custom survey question development, building-out surveys in platform, utilizing survey logic and piping in our survey instrument, creating audience lists, and scheduling messaging

Assist in preparation of client deliverables such as campus specific reports, dashboards, and data files

Collaborate with analysts to assist with data projects related to preparing national reports and publications

Other survey and partner support related project tasks as assigned

Job Qualifications

REQUIREMENTS

Bachelor’s Degree from an accredited higher education institution

Track record of roles and/or accomplishments that display:

Impeccable attention to detail in both tasks and client communications

Outstanding written and oral communication skills with team members and clients

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Ability to answer a high volume client inquiries regularly

Ability to effectively organize project tasks with internal staff and external customers

High level of comfort facilitating remote meetings with clients

PREFERRED QUALIFICATIONS

Master’s degree from an accredited higher education institution

Previous work experience in higher education

Previous work experience in a college or university career center with an understanding of career outcome surveys

Familiarity with Microsoft office suite with special attention to Excel

Familiarity with survey design tools and processes (Alchemer, Qualtrics, etc.)

Comfort with hosting remote meetings via platforms such as Zoom, at home in a fast-paced, ever-changing environment

Ability to quickly adapt and learn the skills needed to succeed

Passionate about helping users understand how to utilize data

Institution Description

The Career Leadership Collective (The Collective), home of The National Alumni Career Mobility (NACM) Survey, seeks two (2) full-time, remote Partner Success Specialists to provide communication and project management continuity throughout the campus partner journey with our survey products.

The Collective currently offers the following career-related survey services for US colleges and universities:

NACM 5/10: an annual alumni survey for 5/10 year alumni for campuses and including an annual national report for the field of higher education.

EMBARK: an annual alumni survey of recent college graduates, which includes a NACM core of questions in order to benchmark with the NACM 5/10 survey.

Alumni Career Data Refresh: A file matching service to help colleges increase their knowledge rate of alumni career data

Quick Polls and Insights: The Collective also regularly sends out quick polls and surveys on hot topics in the field of career services.

The successful candidate will be a personable, impeccably detailed, tech-savvy professional who is excited to serve a diverse portfolio of partner campuses engaging in our survey services.

They will guide survey partners through the full customer experience of our survey process which involves:

Onboarding campus partners into our survey technology and project management systems

Setting-up, administering and providing finishing touches on custom aspects of partner surveys

Hosting check-in meetings with partners about survey metrics and progress

Tracking campus progress to ensure survey projects are completed on specific timelines

Work directly with campus partners to administer onboarding, survey set-up, custom survey portal approvals, mid-point check-in meetings, data wrap-up meetings, and special data requests

Advise clients on custom survey question development, building-out surveys in platform, utilizing survey logic and piping in our survey instrument, creating audience lists, and scheduling messaging

Assist in preparation of client deliverables such as campus specific reports, dashboards, and data files

Collaborate with analysts to assist with data projects related to preparing national reports and publications

Other survey and partner support related project tasks as assigned

Application Due Date: 2021-11-21

Job Start Date: 2022-01-10

City: Fort Collins

State/Province/Region: CO

Institution: The Career Leadership Collective

Reports To: Senior Manager for Career Data and Research

Staff # Reporting to Position: 0

Reports In Office: Data and Research

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