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Registrar (full time)

Aspen Valley Hospital

This is a Contract position in Fort Collins, CO posted October 17, 2020.

The Registrar, working in either the Main Desk or the Emergency Room locations, is responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Registrar practices exceptional customer service and professionalism, manages the hospital PBX incoming phone lines, when needed, performs pre-admission, insurance verification and certification, mail distribution, and data entry as assigned. Additionally, the Registrar will collect payments at time of service as instructed, and ensures accurate posting. The Registrar’s daily responsibilities are directed by the Admitting Supervisor and/ or the ER Supervisor, if applicable.

Primary Scope of Responsibilities:

  • Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing.
  • Performs cash collections at time of service, consistent with financial counseling procedures, the hospital’s Credit and Collection Policy and Guidelines and other financial directives. Utilizes Meditech system payment and receipt on all applicable encounters. Handles money competently, properly balances received payments and returned change, and balances and reconciles cash drawer daily.
  • Sorts and distributes incoming mail as assigned on the day of receipt.
  • 100% correct registration of patient information, verifying all patient demographics, insurance information, insurance verifications, copying and scanning insurance cards as well as appropriate patient identification. Understand and complies with all Hospital, EMTALA, patient confidentiality, Advance Directives, ABN’s and Insurance waivers.
  • 100% correct admission data that includes review of type of account, duplications of registration of M#, subscriber errors, correct status change, accommodation rate, admission source and cash posting or closing cash drawer.
  • Fiscal responsibility that includes reviewing and competing ABN’s, insurance waivers, and ensuring completed pre-certification as needed. Performs cash collections according to guidelines and posts payments timely and accurately.
  • Participates in department training and staff meetings. Reads daily summary reports and emails to ensure they are aware of any upcoming changes.
  • Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy.
  • Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.
  • Follows Hospital compliance plan and policies, including the Code of Conduct.
  • Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)

POPULATION SPECIFIC CRITERIA

  • Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges.

Minimum Qualifications:

  • 2-3 years of experience in related field preferred
  • Ability to concentrate and show attention to detail required
  • Relatively high degree of analytical abilities required
  • Strong interpersonal skills required
  • Ability to work independently required
  • Ability to read and communicate effectively in English required
  • Spanish preferred

Education/Certification Requirements:

  • High School Diploma or GED, preferred.

Working Conditions:

  • Normal patient care environment with little exposure to excessive noise, dust and temperature
  • May be exposed to communicable diseases through normal or careless performance of responsibilities
  • May be exposed to mechanical dangers associated with mechanical devices