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Reservations – Estes Park

Grand Heritage Hotel Group

This is a Full-time position in Fort Collins, CO posted November 27, 2021.

Reservationists
– Stanley Hotel, Estes Park
Nested on the National Register of Historic Places and a member of Historic Hotels of America, the iconic 110-year-old Stanley Hotel is famous for its iconic architecture and spectacular setting overlooking Rocky Mountain National Park.

The Stanley Hotel is famous for its old-world charm.

Multiple renovations have restored this 140-room hotel to its original grandeur while offering over 14,000 square feet of sophisticated meeting and event space equipped with modern amenities.

Only an hour away from Denver, it is the ideal destination for your Colorado getaway.

The main responsibility of a hotel reservationist is to help our customers with planning and booking reservations for the hotel or concerts.

Working with customers to plan out the duration of their stay.

This position is often the first person a customer will contact to sort out any issues with a reservation.
An important responsibility is providing customer service support.

Reservationists must hold themselves to the highest standards of professionalism as they work through customer issues.
Handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner.
Answering phones to assist with guest services.
Answering emails and company texts to assist guests with questions about reservations.
Qualifications:
Strong telephone and customer service skills
Hospitality or reservationist experience.
Excellent problem-solving skills.
Computer experience required.
Quick Learner.
Possess excellent written and oral communication skills.
Job Type: Full-time

Pay: $17.00 per hour

Benefits:
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Weekend availability
Work Location: One location