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Resident Services Coordinator

The John Buck Company

This is a Contract position in Boulder, CO posted November 24, 2021.

The Resident Services Coordinator position greatly contributes to the residential experience through customer service, overseeing building amenities, assisting with leasing as needed, as well as supporting the management team with invoice payments, work orders, resident relations, leasing and marketing.

DUTIES AND RESPONSIBILITIES:

  • Creates and tracks work orders to ensure that work is completed in a timely fashion, and all work orders are accounted for and closed appropriately. Also manages the Welcome Packet by uploading and editing content as needed.
  • Assists in the move-in and move-out process, including orienting new residents to the community, ensuring move-in paperwork is signed, sending any required move-out information to residents who have given notice and coordinating unit walks if required.
  • Answers residents’ questions, concerns and assists them with their needs, ensuring all requests are followed through and completed.
  • Handles renewal pricing and tracking; submits pricing to Property Manager, Vice President and Asset Management for approval
  • Sends renewal offer letters to residents; assists in performing follow up to meet lease contract deadlines
  • Assists with uploading and coding invoices, financial reporting and vendor follow up.
  • Works with management, leasing and maintenance teams in a cooperative and mutually supportive manner.
  • Maintains a shared calendar with site team to keep key players apprised of amenity bookings and elevator move-ins and outs.
  • Assists in handling any difficulties that residents’ experience and directs them to the proper person.
  • Assists onsite team with booking amenity spaces and elevators for move-ins and outs.
  • Coordinates move-ins with the leasing staff to assure a coordinated and smooth transition.
  • Follow-up of service requests to ensure that residents’ work has been completed and that residents are satisfied with the results.
  • Places follow-up phone calls to residents within one week after they move-in to ensure that residents are satisfied and follows-up on any comments.
  • Prepares for approval of all written correspondence to residents and submits to the Property Manager.
  • Informs the Property Manager of any resident concerns or occurrences in the building that are not standard.
  • Performs other related duties as required and follows all Company Policies and Rules. (Related duties, as required, are duties which may not be specifically listed in the position description, but are within the general occupational series and responsibility level typically associated with the employee’s class of work.)

MINIMUM EDUCATION AND EXPERIENCE:

High School degree required. Requires at least two years’ experience in previous relevant customer service role. Requires basic computer skills. Strong organizational, customer service and communication skills are essential. Essential licenses and/or certifications required prior to touring prospects.

WORKING CONDITIONS:

Work is normally performed in an office environment at a property.

Job Type: Full-time

Pay: $1.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

COVID-19 considerations:
All employees and customers of this location will follow all municipal and governmental COVID-19 guidelines.

Experience:

  • Accounts payable: 1 year (Preferred)
  • Written Communication: 2 years (Preferred)
  • Customer Service: 3 years (Required)
  • Oral Communication: 2 years (Required)

Work Location: One location