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Technical Service Associate

SUEZ - Water Technologies & Solutions

This is a Full-time position in Boulder, CO posted July 20, 2021.

This role will provide technical product support for the analytical instruments’ product line via phone and email to product end users.

This position involves heavy customer interaction for technical product support, application support, repairs, repair material authorization, purchase order collection, and general inquiries.

Core Qualifications:

· High School Diploma or GED Equivalent required

· Associates Degree in Chemistry, Chemical Engineering or other science related field with 3 years relevant technical service/support experience preferred

· Bachelor’s Degree in Chemistry, Chemical Engineering or other science related field preferred

Useful skills and abilities:

· Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems

· Strong written and verbal communication skills.

· Excellent telephone skills

· Teamwork oriented and collaborative

· Championing attitude regarding customer follow up

· Proficient with computer systems including MS Office and Office 365

· Able to develop and maintain positive relationships with customers

· Able to effectively prioritize multiple tasks

· Knowledge of automation control signals (i.e.

MODBUS, Profibus, analog signals) Medium Knowledge of cGMP, GLP, ISO, and pharmaceutical regulations

· Able to perform “on-call” after hours technical service phone support

Essential Responsibilities:

· Provide expert level technical product support including instrument, software, and application troubleshooting.

· Actively follow up with customers to ensure issues are resolved and the customers are satisfied.

· Accurately logging all customer interaction with the CRM and identifying all associated failure modes for quality reporting.

· Generate customer deliverables, i.e.

repair letters, calibration certificates, etc.

· Assist in collecting payment information and generating shipping and billing paperwork.

· Engaging cross-functional teams to identify and resolve product discrepancies.

· Contributing to the development of internal products, serving as the voice of the customer in identifying product enhancements and making sure new products launch with customer usability in mind.

· Performing diagnostics testing, enacting repairs, performing test and calibration routines on the instruments to which assigned, observing all applicable safety procedures.

· Accurately accounting for all inventory transactions associated with the repair process.

· Coordinating with sales when an opportunity or conflict to analytical instruments is identified

At SUEZ, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities.

We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

Because our people are our greatest assets, we also offer competitive benefits that include:

· Health & Life Insurance

· Paid Vacation & Sick Time

· Paid Holidays

· Parental Leave

· 401(k) Plan

· Flexible Spending Accounts

· AD&D Insurance

· Disability Insurance