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Workday Benefit Operations Analyst

Alight Solutions

This is a Full-time position in Boulder, CO posted September 13, 2021.

At Alight, we believe a company’s success starts with its people.

It’s why we’re so driven to connect passion with purpose.

Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Experience & Delivery business group within Alight Solutions.

This position supports Alight’s ongoing benefits administration within our Workday practice.

The Benefits Analyst is responsible for supporting the benefits lead and their aligned clients, including: Primarily responsible for providing day-to-day semi-routine client support, including but not limited to resolving tickets and performing complex processing, researching data issues and providing resolutions, conducting audits and edit cleanup, generating ad hoc reports, training/auditing aligned offshore team, and testing system processes Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes Escalates issues/client noncompliance of processes/procedures as appropriate Adheres to internal and external audit requirements for specific clients Serves as a key contact for Operations teams with regards to Workday Health & Welfare administration expertise Provides ongoing training to support the rollout of new operations processes and documentation Identifies and researches issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices Helps to identify and implement ideas for improving the domain specific processes and methodologies Builds strong relationships with client teams, client representatives, internal Alight teams and third-party providers Achieves team and individual targets (KPIs, SLAs, quality targets) Contributes to broader team goals and supports the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues) Job Requirements 1 years of experience with Health and Welfare Benefits administration is preferred Knowledge of benefits business, including products and services, operations, and delivery Experience with a benefits outsourcing system and application platform Possesses strong analytical, technical and problem-solving skills and abilities Experience working in a team-oriented, collaborative, virtual environment Strong written and verbal communication skills Able to work under tight deadlines while managing multiple tasks Skilled at working within a Workflow Management Tool and related reports desired Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery Additional Expectations Foster relationships internally and externally Work with global and offshore resources may require flexible hours Technical Skills Proficient in Microsoft applications including Excel Workday experience preferred Education Bachelor’s Degree (in a business context preferred) or equivalent work experience By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion Alight believes diversity should be visible, valued, and sustained throughout the organization.

And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve .

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the United States Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.

Alight Solutions is committed to a diverse workforce and is an affirmative action employer.