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Branch Manager

24 Hour Home Care

This is a Contract position in Boulder, CO posted May 11, 2022.

Overview: WHY TEAM24:24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities.

Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.

While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together With many local and national prestigious awards, it is an exciting time to join Team24 YOU ARE:A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles.

We are hiring for a Branch Manager to support our Senior Care team.

The roles is based in El Segundo, CA and will be a hybrid schedule (2-3 days a week in the office).

Responsibilities: RESPONSIBILITIES:Oversee all Operations and business operations for assigned branch officesEnsure profitability, efficiency, and compliance (i.


monitoring direct labor and caregiver pay rates, minimizing unnecessary costs, completing billing and payroll, etc.)Responsible for the training, managing, and motivating of Operations teamsHandle client escalations and client investigations including but not limited to theft investigations, worker’s compensation, client injury, etc.

as neededSet goals for the teams that support the organizational strategy and drive quality customer serviceManage caregiver utilization, minimize controllable missed shifts, and monitor Operations staffing needsAssist Accounting counterparts in collection efforts and attend bi-weekly declines meeting Evaluate client satisfaction scores (QAS/CHS/CES) and help create action plans to improve successAnalyze operational key performance indicators (KPIs) to develop relevant action plansMaintain caregiver compliance including but not limited to caregiver terminations, ClearCare compliance, expired documents, etc.Maintain strong inter-departmental communication in the organizationAttend all necessary meetings where MOP support/input is requiredManage and delegate new clients Oversee the client QA process – admissions f/u, delighted, 2-week lookback, etc.

Promote a positive, safe, and fun work culture while embodying the company’s Care and Compete principles Qualifications: QUALIFICATIONS:Bachelor’s degree in related field (preferred)2 years of management experience (in healthcare field, preferred)3 years of exceptional customer service experienceExperience with PStrong leadership skillsHighly organized and dependableExcellent verbal and written communication skillsProficient in Microsoft Office: Word, Excel, OutlookMust be people-oriented and enjoys interacting cross-functionallyAvailable outside of normal business hours for emergencies and staff support BENEFITS & PERKS: COVID-19 RESPONSE:As an essential service, 24 Hour Home Care is committed to being part of the solution
– continuing our business and looking for innovative ways to support our clients, partners, and communities as we weather the storm together.

Plus, we’ve reinvented the ways in which we recognize, celebrate, and connect with each other and our purpose to keep our culture strong & Win Together as team 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.

Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.