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Store Supervisor (Sears 1467 – Fort Collins, CO)


This is a Full-time position in Fort Collins, CO posted March 31, 2021.

nnJOB SUMMARY: Assists the Store General Manager in ensuring the Consultative Sales Leads understand their daily assigned tasks and are properly trained.

Provides support to the Store General Manager in the overall development of these associates.

Responsible for direct selling to our Members and executing other merchandising and operational processes that support the whole store.

JOB SCOPE: Assist the Store General Manager with Consultative Sales Lead training, their overall development, and communicating/completing daily tasks; participates in direct selling to Members, driving sales through community outreach, and all other merchandising/ operational activities.

JOB DUTIES/RESPONSIBILITIES: nn Leads by example in delivering a WOW member experience every time and provides the highest degree of service by making the Member the first priority Models the right behaviors in the selling process and takes ownership for understanding Member’s needs to recommend the right merchandise
– and total
– solution every time while meeting minimum performance expectations Assists the Store General Manager in communicating expectations, developing knowledge and skills in order to provide feedback to Consultative Sales Leads.

Assists the Store General Manager with monitoring performance of associates relative to expectations, and ensures Leads are delivering the right Member Experience Responsible for conducting Community Outreach through initiating local opportunities that are customized to their community in order to drive incremental sales including outreach through social media, event organization and in-store event execution.

Ensures/validates interactions and social media postings adhere to the community outreach guidelines and only completes outreach while on company time Acts as a resource to help the Store General Manager identify and resolve gaps in processes, efficiencies, and member experiences.

Performs merchandise support tasks (e.g., cleaning, straightening merchandise) during each work shift.

Responsible for keeping the whole store ready all day and night and ensuring the sales floor is easy to shop, in stock, clean, signed and organized for customers.

Monitors performance of Consultative Sales Leads relative to expectations, and ensures associates are delivering the right Member experience and understand how to improve.

Performs opening and closing procedures as appropriate, consistent with current procedures.

Collaborates with the Store General Manager to leverage reporting to analyze associate level metrics to ensure stores sales goals/ targets are being met.

Maintains thorough knowledge and effectively communicates to team on promotions, product, selling process, and company/ business initiatives.

Assists Consultative Sales Leads when they are not meeting standards.

Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes.

nn REQUIRED SKILLS: nn Prior sales experience in customer centric organization, with proven success in driving sales and meeting sales targets Demonstrate passion for leading teams, developing others and delivering memorable experiences Recruit, interview and hire employees based on store needs Support associates achievement of their individual goals Must be results driven and willing to adapt to new products, technologies and/or selling techniques Ability to work independently Open availability, including nights, weekends, and holidays Ability to lift and move up to 50lbs nn PREFERRED SKILLS: nn Strong interpersonal skills coupled with problem-solving and analytical mindset Maintain a high sense of urgency.

nn JOB REQUIREMENTS: nn High school diploma or equivalent 3-4 years of related experience Valid Driver License for the State of employment 18 years of age or older