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Vendor Operations Manager, gTech

Google Inc.

This is a Full-time position in Boulder, CO posted June 5, 2021.

Minimum qualifications:* Bachelor’s degree in a related field or equivalent practical experience* 5 years of experience in vendor or operations management* Experience in applying project management tools to problem solve* Experience in managing one-to-one contact center support operationsPreferred qualifications:* Project Management certifications such as PMP, Six Sigma, etc.* Proven experience in risk and change management* Experience for the output of contact center operations, including achievement of key goals and metrics tracking* Strong communication skills and ability to influence stakeholders at different levelsAbout the jobAt gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent the voice of Google’s users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.We provide scaling solutions to an array of products supported by gUP through our network of partners.As a Vendor Operations Managers, part of the gUP Vendor Operations team, you will play an important role in our vendor-based support operations. In this role, you will manage a team of global vendors that support scaling efforts with a variety of cross-functional teams for a host of exciting products/service offerings from Google. You will use your project management skills and innovative thought process to recommend solutions that will help improve evolving workflows and prepare them for scaling. You will be solution-oriented in order to drive results.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Additional Information(Colorado only*) Minimum salary of $106,000 + bonus + equity + benefits.* Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.Responsibilities* Manage financials/metrics and workflow allocation for global projects on vendor operations cutting across multiple geographies, suppliers, and platforms.* Be a liaison for multiple vendor groups, identifying process opportunities, working with teams to help streamline operations through review of vendor data, driving operational excellence, removing redundancies in the process, handoffs, etc. by driving improvement of vendor performance.* Identify opportunities to transition slightly mature workflows to most appropriate locations, as well as ensure adequate process documentation/training material metrics and relevant frameworks are in place.* Work closely with cross-functional teams, Strategy teams, Vendor Partners, and other business teams to review the volume changes, forecasting, and capacity planning, and help teams prepare accordingly.* Own and drive key initiatives/programs impacting global vendor operations (such as quality, documentation, knowledge management, etc.).